As a user, you may have opened accounts with different emails at different times and made an event registration or membership process. These transactions may have caused inconsistency in the ranking, membership information or certification process since it is reflected as different accounts in national and international records.

If you face this scenario, you can reach us via email at [email protected] or by opening a ticket on


Upon request, we will ask you to share some personal information to verify your accounts.

  • Ticket or email topic:  Merge Account Request for [Name Surname]
  • ID or passport image
  • Name Surname
  • Gender
  • Date of birth
  • City
  • Country
  • Phone number used in the system
  • The address used in the system
  • Parent profile link if it is a child's account
  • The email address you want the use

After we take your request, we will get back to you within up to 5 working days.